Dog Training Basics

Cancellation Policy

We accept cashless payments by credit/debit cards Visa, Mastercard, Discover, or American Express through our secure payment processing. Apple Pay, Google Pay, Cashapp, Zelle or Venmo are accepted as well. Select the desired payment method during registration. Cash payments are only accepted and greatly appreciated for tips. 100% of the tip goes to your sitter. When Pet Sitting, House Sitting, Dog Walking, Dog Boarding, or Dog Daycare booking is requested, a required $10 (new clients) or $5 (existing clients) non-refundable holding fee is required, and this must be paid no later than 72 hours from confirming the quote to get your dates on the master calendar, no exceptions. Your desired dates will not be held, and there will not be any guarantees that a sitter can still provide services if you haven't completed payment on time as required. Full payment will be required 1-2 weeks before your scheduled booking. Full Payment is required to secure all holiday reservations. All pricing excludes taxes. Any applicable taxes will be added at checkout. TRAVEL POLICY All prices include travel to your home when less than 10 minutes from our mailing address in Cleveland, OH. Travel 11 minutes or beyond is charged at a rate of $1.00 per minute Additional Services and Rates A one-time $20.00 fee will be charged for the processing of all new clients at the time of consultation. Holidays are a busy time for us; that's why a $40.00 fee will be charged for the following in-demand times: New Year's Day - January 1st Martin Luther King Jr. Day - Third Monday in January Presidents' Day (Washington's Birthday) - Third Monday in February Memorial Day - Last Monday in May Independence Day - July 4th Labor Day - First Monday in September Columbus Day - Second Monday in October Veterans Day - November 11th Thanksgiving Week - Thanksgiving Eve, Thanksgiving Day Fourth Thursday in November, Black Friday (subject to charge day and after Thanksgiving) Christmas Week - Christmas Eve, Christmas Day, and Day After Christmas (subject to charge day and after Christmas) These are the federal holidays recognized by the U.S. government We request your preferred key agreement upon registration to be given at the time of your meet and greet. We request that you have 2 copies of your key made. One to keep with your sitter and one to be kept in the office for lock-outs, back-up sitter. If you opt to have a lockbox $30 fee before meet and greet. Opt out, Keys $10 a each way

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