Shipping Policy
Effective Date: February 2026
Business Name: AApetcare
Location: Ohio, United States
A legal disclaimer
By purchasing products from AApetcare, you acknowledge and agree to the following:
All products are sold “as is” and are intended for general pet use only. It is the responsibility of the customer to determine suitability for their pet. We are not liable for adverse reactions, misuse, improper storage, allergic responses, or failure to follow product instructions. Pet owners are responsible for supervising their pets when using any product purchased from our business.
To the fullest extent permitted by Ohio law, AApetcare disclaims all liability for indirect, incidental, or consequential damages arising from the use of our products.
Shipping Policy
Order Processing
Orders are processed within [1–3] business days unless otherwise stated. Processing times may be extended during holidays, promotions, or high-volume periods.
Orders are not shipped on weekends or federal holidays.
Shipping Methods & Delivery Time
Shipping times vary based on carrier and destination. Estimated delivery times are provided at checkout and are not guaranteed. Once an order has been transferred to the shipping carrier, AApetcare is not responsible for delays caused by the carrier, weather conditions, incorrect addresses, or circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on weight, destination, and selected shipping method. Customers are responsible for all shipping charges unless otherwise stated.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address provided by the customer are not eligible for replacement or refund.
Lost, Stolen, or Damaged Packages
AApetcare is not liable for lost or stolen packages confirmed as delivered by the carrier. If your package is marked as delivered but not received, you must contact the shipping carrier directly. If your order arrives damaged, you must notify us within 48 hours of delivery with photo documentation by email at info@aapetcareoh.com so we may review the claim.
International Shipping
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.